Determinants of Information Communication Technology Utilization for Service Delivery among Extension Agents in Ondo State, Nigeria

Abstract

The study examines the level of ICT tool awareness, the extent of usage, constraints in using ICTs for agricultural extension service delivery, and the relationships between selected socio-economic characteristics and ICT usage. Data were collected through questionnaires distributed to 40 respondents using purposive sampling and analyzed using descriptive statistics (mean, frequency, standard deviation) and inferential statistics (Chi-square and PPMC).  Findings revealed high awareness of ICT tools (x̄=3.95) but low usage (x̄=2.31). Major constraints included lack of electricity/power failures (x̄=4.05), insufficient facilities (x̄=3.97), ICT illiteracy (x̄=3.88), non-availability of ICT facilities in ADP offices (x̄=3.85), lack of government support and ineffective policies (x̄=3.81), lack of support from ADP administration (x̄=3.80), limited access to ICT tools (x̄=3.77), corruption in governance (x̄=3.75), and high costs of ICT facilities (x̄=3.74). There was a significant relationship between gender (χ²=0.362, p<0.05), religion (χ²=2.511, p<0.05), and ICT tool awareness. Additionally, significant relationships were found between educational level (r = 0.313, p<0.01), monthly salaries (r = 0.267, p<0.05), and the extent of ICT usage among extension agents.  The study recommends that governments develop policies to enhance ICT awareness, access, and usage among extension agents and provide alternative power sources. This will ensure greater integration of ICTs in extension service delivery and improve their effectiveness.